Refund and Returns Policy

Refunds & returns policy

Our refund and returns policy is a strictly no-returns policy unless your product was damaged in transit.

Please take photos and reach out to us via email.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products (Music for example)

To complete your return, we require a receipt or proof of purchase. Without this, we cannot help you.
Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet:

  1. first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us via email.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.
We do not offer exchanges, please choose carefully before purchasing.

Before Returning

To return your product, you should contact us via email to begin the process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We may review this on a case-by-case basis.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us via email for questions related to refunds and returns.